Privacy Policy
Introduction
Lucky Dog Retreat Montgomery ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website https://luckydogmontgomery.com (the "Site").
Information We Collect
We collect information that you voluntarily provide to us when you:
Fill out forms on our website
Book services or make payments
Contact us via email, phone, or SMS
Subscribe to our newsletters or updates
The types of information collected may include:
Name
Email address
Phone number
Mailing address
Payment information (processed securely)
Pet information relevant to the services we offer
Additionally, we may automatically collect data about your visit through cookies and analytics tools to enhance website performance and user experience.
How We Use Your Information
We use the information collected to:
Provide and manage services such as pet boarding, grooming, daycare, and training.
Respond to your inquiries and fulfill your requests.
Process payments and send related communications.
Send service-related messages, including confirmations and updates.
Improve our website, services, and customer experience.
Comply with legal obligations.
Mobile Information and SMS Communication
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Sharing of information to subcontractors in support services, such as customer service, is permitted. All other use case categories
exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text message services that facilitate our communications.
How We Disclose Your Information
We do not sell, share, or disclose your personal information to external parties for marketing purposes. Access to your information is limited to:
Service providers assisting in operations (e.g., customer service, scheduling, hosting providers).
Legal and regulatory authorities, when required by law.
Internal use for recordkeeping and service improvement.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.
Cookies and Analytics
We may use cookies and similar tracking technologies to enhance user experience and analyze website performance. You have the option to adjust your browser settings to refuse cookies or alert you when cookies are being sent.
Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls.
Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records.
Your Choices
You may opt out of receiving marketing communications from us by following the unsubscribe instructions included in our emails or by contacting us directly. Additionally, you can request to review, update, or delete your personal information by reaching out to us using the contact information provided below.
Contact Us
Lucky Dog Retreat Montgomery
8175 Hetz Drive, Montgomery, OH 45242
(513) 489-2275
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the new effective date. We encourage you to review this policy regularly to stay informed about how we are protecting your information.
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